Author: Michael White

Author

Michael White

Michael has been with Autosoft for over six years as a Sales Engineer, demonstrating its software solutions for both current and prospective clients. He brings over 20 years of automotive experience – both on the dealership and vendor sides. Michael started out detailing cars, then selling them at Pittsburgh’s #1 Lincoln-Mercury dealership. He then transitioned into proactive support and training/consulting roles for two major automotive software companies prior to joining Autosoft.

View all posts

CRM

Building Customer Relationship: Don’t Forget the Relationship in CRM

by Michael White August 1, 2016 0

But according to Rick Cook’s article, Three Reasons CRM Fails at CRMSearch.com, there are three main reasons CRM projects fail up to 66% of the time, including... Read more.

Increase CSI Scores with Autosoft Service Followup

Uncategorized

Increase CSI Scores With Service Follow-Up

by Michael White June 16, 2016 0

With customer satisfaction and loyalty becoming increasingly more important to our business, an after-service follow-up process must be in place to ensure absolute... Read more.

Uncategorized

Got SaaS? Top 5 Benefits of Software as a Service

by Michael White April 21, 2016 0

What makes SaaS so great? Here are 5 of the top benefits of SaaS in our opinion.... Read more.