In today’s retail environment, customers are expecting a deal and often choose their purchase based on the amount of savings they’ll get as opposed to the actual cost of the item or service they are buying. This trend is no different in the automotive service business.
Many dealerships spend a large portion of their operating budget on marketing. This is a key factor in not only maintaining current business but attracting new customers. The majority of this marketing includes either a special price or discount on vehicle service to bring customers through the door.
So, the investment has been made in marketing, and a portion of these customers will inevitably bring these coupons through the door when they come in for service. The next step is to ensure not only that these discounts are applied to the customer’s repair, but also that they are accounted for properly.
This task can be very daunting with the excess of coupons in the marketplace (i.e., dealership coupons, OEM programs, website discounts, etc.) and the many different types of discounts available (i.e., total bill, parts only, labor only, etc.). Managing this part of your daily business can make or break the bottom line and have a huge impact on your expenses.
With Autosoft FLEX DMS’s Define Discounts module, you have full control over the discounts and specials you offer. To get started, follow these steps:
Access the Define Discounts screen: Service > System Setup > Define Discounts
Assign Discount Code / Description
Assign a code and description that the service advisor can select from the discount list when closing the customer repair order. This code ensures the correct discount and its attributes are selected to coincide with the provided coupon.
Select Discount Types
Select whether the discount applies to the total repair order (Customer-Pay portion) or by individual repair lines. For example, a total repair order discount could be a “5%-OFF Senior Discount” and a repair line discount could be a “$19.95 Oil Change.”
Total repair order discount
- Discount by a percentage of the total price or by a flat dollar amount
- Set separate parameters for labor and parts amounts
Individual repair line discount
Choose from options to:
- Discount a repair TO a flat amount
- Discount a repair BY a flat amount
- Set separate labor and parts discount percentages
Select “Common To All Repairs” Options
Set even more options for any discount:
- Include Sublet and Shop Supplies with Labor discount
- Include G.O.G. with Parts discount
- Set G/L for Labor and Parts discount
Get Password Protected
Take even more control over your discounts by making a user’s password required to apply a discount to the repair order.
Print a Report
You also have the option to print a report of all discounts for quick reference.
Let your Autosoft FLEX DMS and the Define Discount module help manage your discounts and ensure proper usage, accurate accounting, and an increased bottom line!
Explore more resources
How to Control Dealership Expenses with a DMS
Managing a balance sheet has always come with challenges, but dealership cost control is growing increasingly complicated.
Increase Sales with Customized Auto Dealer Supplies
You may not realize it, but are you aware that you can use your logo to increase leads and sales?
4 Best Practices to Increase Positive Online Reviews
When you are in the auto industry, you want to be consistently showcasing positive experiences and excellent reviews, but to…
Stay up to date
Subscribe to get the latest auto industry insights from Autosoft experts