Questions to Ask When Switching Your DMS

The decision to switch to a new DMS can be an exciting yet stressful choice. When you make a change to your dealership’s technology, it can be difficult but also give you the potential to maximize profits, productivity, and savings.

If you’re interested in reaping the benefits of switching to a better DMS, read below for 3 vital things to think about when you are deciding on your new DMS partner.

The Partnership

What is the partnership going to look like before, during, and after the installation?

Be sure to ask questions about the company’s training and installation process. You want to make sure they are going to send experienced trainers to your dealership and that they will do what it takes to get you up and running fast.

How easy is the platform to use? You want to choose a DMS that is intuitive and easy to learn. The days of referring to a manual just to be able to use your DMS should be long gone.

How streamlined is the platform? We suggest you choose a DMS that is built to make everything work together seamlessly, preferably with one login.

What is the customer service like after you “go live” on your new DMS? A lack of customer service is one of the biggest complaints about some major DMS companies. Don’t get into a situation where you are locked into another long-term contract and then left to fend for yourself when things go wrong.

The Technology and Roadmap

Does the DMS platform align with your business goals? Make a list of goals you want to achieve to streamline your operations, then choose a partner that aligns with those goals. For example, if you want to improve sales with mobile integration so your team can do business anywhere, make sure the platform is mobile-friendly.

Be sure to ask what the provider’s development road map is.

Winston Churchill said, “To improve is to change; to be perfect is to change often.” This quote may be truer today than it was then. Technology is continuing to evolve at a rapid pace and it isn’t going to slow down. Choosing a technology partner who is investing in their platform and always planning for the future of technology is important.

The Benefits for YOUR Dealership

What are the tangible benefits your new DMS will bring to your dealership?

Will it increase your profits by making your operations more efficient and your customers happier? Will you save money on your DMS bill each month? Will it meet all your DMS needs and integrate with your other technology partners? Know what benefits you will reap from a new DMS.

We suggest making a list of the benefits you expect to get out of your new partnership and determining how it aligns with your goals.

When you are ready to move on to a new DMS, be sure to consider each of these items carefully. If you do, you’ll be on the road to a better DMS in no time.

Click here and let’s talk about how Autosoft can help address each of these areas for you.

Author

Stefano Tromba

About Stefano Tromba