SOLUTIONS > BY WORKFLOW


Capture Loyalty with a Customer-Centric Workflow

Two men looking at tablet in car dealership

0+

third party integrations

integrations

0

integrated platform

system
img

Effective customer communication starts with Go

In today’s competitive market, low-funnel shoppers and service customers need quick responses to make the most informed decisions. Save time and effort by seamlessly viewing open repair orders, checking vehicle availability, verifying pricing and supplying vehicle history reports.

  • Quickly provide accurate lease and purchase quotes
  • Determine whether emails are opened or calls were answered with insights into events

Utilize built-in tools to keep customers up to date

Thoughtful and consistent communication efforts are key elements to customer satisfaction. Set your dealership apart from the rest with Autosoft’s built-in communication functionality that promotes improved customer relationship management.

  • Email, text and call customers directly from the Go platform so no one is left in the dark
  • Keep track of interactions in one centralized location to ensure customers reap the benefits of enhanced collaboration

Extend peace of mind to your dealership’s most valuable asset

Does your current DMS offer a safe working environment to protect your customers’ most secure information? The ever-changing cyber landscape demands robust security features that emphasize customer privacy and data security while remaining compliant.

Confident buying made easy

Empower your customers with clear buying options that expertly suit their needs. Go’s Scenario Builder creates multiple payment and vehicle scenarios in side-by-side views. Dive even further into accounting cost, service history and inventory availability.

Features with five-star experiences in mind

Your teams are tasked with ensuring that your customers leave your dealership feeling satisfied with their recently purchased or serviced vehicle. Provide them with the features they need to keep the spotlight on your buyers with personalized automotive customer relationship management tools.

Women typing on a laptop computer

In-platform communication

Don’t leave your customer hanging. Employees can email, text and call customers directly from Go to keep customers in the loop of status changes and other important updates.

Autosoft Go platform showing consolidated vehicle history on a chart

Consolidated history

Go provides a single location to track and manage all leads and communications with the customer – forever. Teams can easily gather insight into a customer’s RO and parts history, trade valuations, personal connections, vehicle purchases and more to provide educated recommendations and expert guidance.

Autosoft Go platform showing vehicle sales on a bar chart

Insights into events

Intelligent customer engagement requires insight and data into communication performance. At a glance, employees can determine if emails have been opened or calls have been answered so that they can best plan outreach.

Autosoft Go platform showing scenario builder feature

Scenario Builder

Sales teams can quickly present multiple payment and vehicle scenarios to customers for savvy decision making tailored to their needs.

Man sitting at a table looking at his smartphone

Multi-factor authentication

Industry best practice MFA and strong encryption provide customers a heightened sense of trust, knowing that the information they provide to your employees is safe and secure.

SOLUTIONS > BY WORKFLOW


Explore more Autosoft Go capabilities

Two men looking at tablet in car dealership

Let’s talk

Discover how Go supports dealership customers