Integration Provides Robust, Seamless Connection Between Autosoft’s Dealer Management System and Xtime’s Customer Retention Solution
WEST MIDDLESEX, Pa., October 19, 2018 – Autosoft, Inc., a national dealer management system (DMS) provider, announced a new integration partnership with Xtime designed to streamline management of fixed operations and help improve customer service.
Xtime offers the premier customer retention solution for automotive manufacturers and dealerships. Dealers using Autosoft’s DMS can now automatically manage their shop capacity using the Xtime Schedule product without manual intervention to the Autosoft ledger. This partnership simplifies the scheduling process for dealers by enabling Xtime to effortlessly pull appointments, contact information, and vehicle information from Autosoft, as well as push any appointments created from Xtime’s Schedule solution into Autosoft’s DMS.
“Our dealers rely on us for an innovative dealer management system. We are excited to add Xtime integration to our Connect program and give Autosoft customers a revolutionary way to manage their shop’s capacity with easy and accurate results,” said Bryce Veon, President and CEO at Autosoft. “The efficiencies from this integration will help our dealers maximize their profit potential and provide a better customer experience.”
“Since adding Xtime for our scheduling, along with the improved integration between Xtime and Autosoft, our number of appointments has increased, and the time to generate repair orders has decreased,” said Doug Schuett, Service Manager at Hastings Ford Lincoln. “We are pleased with how these enhancements help us deliver the high-quality experience our customers have come to expect over the years.”
Xtime’s primary objective is to develop solutions that help dealers provide superior customer service to their clients with the intention of increasing client retention.
“With continuing margin compression and a flattening automotive retail market, dealers must find ways to boost their customer retention to drive profitable growth,” said Jim Roche, Vice President of Marketing and Managed Services at Xtime. “Xtime’s integration with Autosoft is another way the company has simplified fixed operations, allowing dealers to deliver superior client service to their customers.”
To learn more about how Xtime helps dealers deliver a superior customer experience, dealers can call Xtime at 888.463.3888 (United States) or 877.984.6377 (Canada). Dealers can also email Xtime at [email protected]. To learn more about Autosoft’s DMS, call 844.888.8200, email [email protected], or visit www.autosoftdms.com.
Xtime increases customer retention for automotive dealer service departments by using technology to transform the ownership experience. Improving customer satisfaction and retention ultimately drives dealer revenue and profitability. Xtime is committed to delivering the experience consumers demand – an experience which emphasizes value, convenience and trust.
Xtime books 44 million service appointments and processes 120 million repair orders annually. Twenty-nine global OEMs have chosen Xtime to drive that same type of success for their businesses, converting $9 billion in service revenue for more than 7,500 dealerships across three continents.
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