Have you stopped by our Autosoft Insider blog page lately? If not, here’s a peek at what you’re missing:
Here’s a trend that dealerships simply can’t ignore: Online Chat is not just growing, it’s exploding. Chat is rising, year over year, as a customer communication channel, and the trend isn’t expected to stop any time soon.
In fact, Contact Babel projected that chat use would grow 24% annually from 2014 to 2018. This projected growth is great news for consumers, given that chat is, by far, their most preferred online communication channel. But what exactly is driving this trend? Here are the top four reasons for the chat explosion.
Believe it or not, it’s time to start thinking about artificial intelligence (AI) and machine learning (a type of AI that provides computers with the ability to learn without being explicitly programmed), and how these technologies will be used in our businesses and automobiles soon. The possibilities are exciting—perhaps even mildly scary—to consider.
How have we gotten to this point in technological advancements? And what does it mean for your dealership?