Josh provides support and solutions to the product management, customer service, and sales departments to help make our customers’ experiences the best they can be.
He identifies areas of opportunity to offer enhanced products and services to customers and provides high-level support for technical needs. Josh recently won a bronze Stevie® Award in the Front-Line Customer Service Professional of the Year category while he was a team lead of the support team.
Q: Can you tell us about your recent award?
A: I’m honored to have received a bronze Stevie Award in the Front-Line Customer Service Professional of the Year category. My goal is to bring the best support to our customers, and this award signifies that my team and I are truly doing just that.
Q: What challenges might a new employee face?
A: From the systems we use to the day-to-day operations, there is a lot to learn when you first start. Thankfully, everyone here is nice and willing to help.
Q: What are the biggest rewards of the job and working at Autosoft?
A: It’s nice to go home and feel like you made a difference in someone’s life, whether that be a co-worker’s, a customer’s, or an associate’s. Also, a lot of praise is given out when it’s deserved—your hard work doesn’t go unnoticed.
Q: How do you help your team grow?
A: I help my team by making sure they have everything they need for day-to-day operations. I try to make sure they have all the tools they need to succeed.
Q: What is important to know about working at Autosoft?
A: It’s not like anywhere else. We take care of each other here, and I look at it as a family, not a business.
I’ve been at Autosoft for three years and, hands down, the best part of my job is the people—my co-workers and our customers.